Grievance Redressal

FynnEdge Advisory (OPC) Pvt Ltd is committed to resolving customer concerns promptly and fairly. If you have a complaint about your experience on FynnEdge — including how your information was handled, or an issue with the eligibility or application process — here's how to reach us.

Step 1: Contact us directly

Write to us using the details on our Contact page, describing your concern and, if applicable, the application or eligibility result it relates to. We aim to acknowledge every complaint within 2 business days and resolve it within 15 business days.

Step 2: Escalate to the Grievance Officer

If you're not satisfied with the response, you may escalate your complaint in writing to our Grievance Officer, whose contact details are published on our Contact page. Please include your original complaint reference so we can review it in full.

Complaints about a specific lender

If your complaint concerns the conduct, decision or service of a lender you applied with after being referred by FynnEdge, that lender's own grievance redressal process — published on their website or loan documentation — applies to that part of your complaint. We're glad to help you locate the right contact if you're unsure where to raise it.